Virtual Classroom Technical Requirements – Balance Global

BALANCE GLOBAL VIRTUAL CLASSROOM SMART SYSTEM REQUIREMENTS

So Many Flexible Options

In order to ensure a high quality experience, your computer/phone/tablet and internet connection speed should meet the following recommended system requirements.

Overview

• Internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and microphone* – built-in, USB plug-in, or wireless Bluetooth
• Webcam* – built-in, USB plug-in
*Webcam and microphone are only required for those speaking and broadcasting video.

Windows

• To use the Newrow Smart web platform, you’ll need:
• Windows 10, Windows 8 or 8.1, Windows 7
• Chrome, Firefox, Edge, IE11 (with client)
• Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

Mac

• To use Newrow Smart on Mac, you’ll need:
• Mac OS X, macOS 10.9 or later
• Chrome, Firefox, Edge, Safari (coming soon)
• Intel processor 64-bit and 512 MB of RAM
• Linux – To use on Linux, you’ll need:

» Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4, CentOS 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit only)
» Chrome, Firefox
» Intel Pentium 4 processor

Chrome OS

Balance Virtual Classroom works directly through the Chrome browser on laptops and tablets utilizing Chrome OS (Chromebooks).
Chrome

• 2GB Ram

iOS (iPhones and iPads)

To use on iPhone, you’ll need:

» iPhone 5S or later
» Safari
»  iOS 11 or later

To use on Smart on iPad, you’ll need:

» iPad Mini 3, iPad Air, iPad Pro, iPad (2017) or later
Safari
» iOS 11 or later

Android (phones and tablets)

To use on Android phones or tablets, you’ll need:

• Android 4.0 or later
• Chrome

Bandwidth Recommendations

The bandwidth used by Balance Virtual Classroom is optimized to deliver the best experience based on your network:

• Participate with webcam and microphone: 2 Mbps upload, 2 Mbps download
• Participate with microphone: 1.5Mbps upload, 2 Mbps download
• Participate without webcam or microphone: 1 Mbps upload, 2 Mbps download

Firewall

To participate in a real time session, please ensure that the location you are connecting from allows for the streaming and downloading of real time video.

• UDP
• TCP: 80, 443
• HTTP: 80, 443
• Cookies
• Cookies must be enabled in order to use the web platform.

Extensions or browser configurations that block or disable cookies may prevent participants from joining a live session.

Before using our virtual learning platform you can carry out a Quick Tech Check.

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BALANCE GLOBAL. ALL RIGHTS RESERVED. REGISTERED OFFICE: KINGSMEAD INTERNET INVESTMENTS LTD T/A BALANCE GLOBAL 16 GARSTON LANE, KENLEY, SURREY CR8 5BA REGISTERED IN ENGLAND. 6954654.THE COMPANY'S MAIN COUNTRY OF OPERATION IS THE UNITED KINGDOM. PRINCE2®/PRINCE2 Agile®/ITIL®/MSP® IS A REGISTERED TRADEMARK OF AXELOS LIMITED,USED UNDER PERMISSION OF AXELOS LIMITED. ALL RIGHTS RESERVED.THE SWIRL LOGO IS A TRADEMARK OF AXELOS LIMITED, USED UNDER PERMISSION OF AXELOS LIMITED. ALL RIGHTS RESERVED. AGILEPM® IS A REGISTERED TRADEMARK OF AGILE BUSINESS CONSORTIUM LIMITED. ALL RIGHTS RESERVED. APMG INTERNATIONAL CHANGE MANAGEMENT IS A TRADEMARK OF THE APM GROUP LIMITED. ALL RIGHTS RESERVED. THE APMG INTERNATIONAL AGILEPM AND SWIRL DEVICE lOGO, THE APMG INTERNATIONAL CHANGE MANAGEMENT AND SWIRL DEVICE LOGO ARE TRADEMARKS OF THE APM GROUP LIMITED, USED UNDER PERMISSION OF THE APM GROUP LIMITED. All RIGHTS RESERVED. THE APMG INTERNATIONAL PRAXIS FRAMEWORK AND SWIRL DEVICE LOGO IS A TRADEMARK OF THE APM GROUP LIMITED AND PRAXIS FRAMEWORK LTD, USED UNDER PERMISSION OF THE APM GROUP LIMITED. ALL RIGHTS RESERVED.

Please note, unfortunately, the owners of this website have had to instruct Herron Fisher to assist them with placing the company into Creditors’ Voluntary Liquidation and therefore Balance Global has now ceased to trade. For more information please contact Herron Fisher by email to Annette.Berlyn@herronfisher.co.uk If you are a current customer, your log-on Id and access to your eLearning will continue until January 2023 to enable you to finish your training course

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