Balance Global Refund & Cancellation Policy
1. Online Courses & Exam Refunds
Under this policy, you may cancel your purchase of the course and exams within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called as a “Cancellation Period”.
The only exception to this is where Virtual Classroom courses have been booked as per the Virtual Classroom agreement section 2 Cancellation.
Note that if you redeem your vouchers for online courses /Proctored exams during the Cancellation Period, you are expressly requesting us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course /exams and no refund will be given.
All part payment plan refund requests have to be made within 14 days from the receipt of the first payment before a refund can be provided.
In case you decide to cancel your purchase of a course, it can be done by filling out the Cancellation Form and sending it via post to:-
Cancellations Department, 16 Garston Lane, Kenley, Surrey CR85BA, UK
or emailing the Cancellation Form to firstname.lastname@example.org
Link to the cancellation form
If you cancel the purchase of an online course / proctored exams within the 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
All external exam vouchers must be used within 12 months of purchase. Please refer to the individual exams for validity as some of the exam vouchers are valid for 6 months only.
Although Balance Global strive to offer the best prices, on occasion, as some courses are externally sourced, our prices may be above that of our suppliers. If you have purchased one of our courses and subsequently found it cheaper elsewhere, this reason alone, you will not be eligible for a refund.
Before you purchase a course from us, it is your responsibility to ensure that the course is right for you. Our website displays relevant information on all of the courses and moreover for some courses even demos are available. However, it is to be noted that by not having access to a demo, will not give rights for cancellation.
The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the course will run on your PC and that you are comfortable with the depth and style of the course.
You can call one of our training advisors on +44 (0) 207 148 4782 to discuss courses and confirm the details you have seen on the website to make an informed decision on which course suits your personal requirements.
Do note that as some of the courses are sourced by us, you will be required to respond to a communication from our suppliers in order to gain access to the course(s) you have purchased. Furthermore, please note that usually, Balance Global can support any course access or user issues, however in the rare instances, we may need to contact our third-party developers on your behalf and this may take up to 7 to 10 workings days to gain a solution.
About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (course in our case). When you pay a deposit, it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby, we are satisfied that it meets all the necessary requirements for it.
2. Refund or Returns on Physical Goods
If you are not satisfied with your purchase, we will issue you with a refund, in accordance with the terms and conditions.
A full refund (excluding original delivery charge) will only be issued if the goods are returned within 14 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by the original payment method.
2.1 Delivery & Returns Guide
You can return your item(s) by post only.
Simply return the items in their original condition, in accordance with our delivery and returns guidelines below, to the following address:
16 Garston Lane
2.2 Delivery & Returns Guidelines
Proof of postage must be obtained – as, without proof, no claim can be made for items lost or damaged in transit.
All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is your responsibility to make sure the item(s) arrive with us and safely and in a saleable state.
Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is your responsibility to claim from the relevant courier company for their loss.
2.3 How Long Will It Take To Process My Return
Please allow 5 working days for returns to be processed once they reach us and a further 14 days for any refund to appear in your account.
2.4 Faulty Item
In the unlikely case that you receive a faulty item, please contact our email@example.com and we will accept the return or exchange of the item.
2.5 Outside the U.K.
Please use the code RGR on any declaration form.
If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed Balance Global will not be liable for any customs or duties charges incurred when returning goods.
Balance Global reserves the right to refuse any returned parcel that has attracted a customs charge.
These Conditions Do Not Affect Your Statutory Rights.