Privacy Policy

1. Why a Privacy Policy?

The Balance Global’s privacy policy (the “Privacy Policy”) is all about letting you know as a Balance Global customer that we take the protection and management of your personal information very seriously. As a UK-based business our handling of your information is controlled by the UK Data Protection Act 1998 and as such we are Data Protection Registered (registration number Z3445939) We therefore take great care to protect your personal information or anything which might identify you personally such as:-

  • Name
  • Address
  • Email address
  • Company information
  • Telephone number

2. How do we collect Information about You?

2.1 Course Bookings

Balance Global will offer courses which can be booked and paid for via this site. During the booking and payment process we will require and retain information such as Name, Address, Dietary Requirements, Contact Telephone numbers and Email Address. Your email address will be used for contact purposes should a fault occur in the transaction process or we need to discuss course specifics or changes with you. Also this information is required by our accreditors AXELOS and APMG so that exams can be booked and certificates to those who pass can be issued.

2.2 e-learning Courses

Balance Global will offer e-learning courses which can be booked and paid for via this site. During the booking and payment process we will require and retain information such as Name, Address,  Contact Telephone numbers and Email Address. Your email address will be used for contact purposes should a fault occur in the transaction process and to allow tutor communication and forum question responses. Also this information is required by our accreditors AXELOS and APMG so that exams can be booked and certificates to those who pass can be issued.

2.3 Goods

Balance Global offers goods such as books and document templates and software tools paid for via this site. During the purchase and payment process we will require and retain information such as Name, Address, and Email Address. Your email address will be used for contact purposes should a fault occur in the transaction process, allow us to send where appropriate (non virtual products) goods through the post and handle any postal related issues.

For details on our email privacy policy please read the section of this policy titled “Email Privacy”.

3. How do we use your information?

Information we obtain from you is used to:

  • Improve and extend our services
  • Respond to your requests for specific courses and services
  • Analyse user /purchaser /visitor interactions, flows through the website and comprehensive trends & statistics
  • With your prior approval and agreement allow third parties to send you promotional information. Please see the section of this agreement titled “Email Privacy”.
  • Diagnose technical faults with the website.

4. Legal Requests for Information

Balance Global may be required under court order to provide personally identifiable information to governmental authorities. Providing such governmental departments /agencies have legal right to access our records and such enquiries are correctly made, we will supply such authorities with the information they require.

5. With whom do we share your information?

We share personally identifiable information with third parties when:-

  • you agree to share this information.
  • we are forced to bring legal actions against a subscriber who has breached our user agreement.
  • we sell, assign or transfer all or part of Balance Global and the services it provides, providing your personal information is sold, assigned or transferred only to the acquirer as part of such a transaction.
  • they are providing services to Balance Global. Such third parties are limited in their rights to use such information only for the provision of these services to Balance Global.
  • we use co-branded services
  • they are affiliates subject to privacy policies that protect your personally identifiable information from disclosure are comparable to this privacy policy
  • When booking examinations with AXELOS and APMG. Through licensing agreements AXELOS and APMG are limited in their rights to use such information only for the provision of examinations and certification.

6. Information we do not retain?

Balance Global does not store credit card details nor do we share customer details with 3rd parties.

7. Information Security

The Balance Global website has various security measures in place to protect the loss, misuse and alteration of the information under our control. Although no security measure is fool-proof, we believe that these measures are as safe as modern technology permits. Our network firewall is a combination of hardware and software designed to keep unauthorised users from accessing our network. Any potentially sensitive data, including credit card payment information, is encrypted prior to transmission.

8. Third Party Advertisers

Balance Global allows third-party advertiser’s to display ads on our website. Some of these ads may contain cookies. Such cookies may be collected by ad agencies and as such we do not have access to this information or control over its distribution.

9. Email Privacy

Balance Global follows email marketing best practices at all time. A key aspect of these best practices is the operation of permission based emailing services to all course purchasers. If you receive emails from Balance Global or a partner it will be because you have elected to receive such emails or they are communications related specifically to the course booked /purchased..

Irrespective of the above opt-out, Balance Global does reserve the right to send occasional emails in the following categories:-

  • Course offering updates and promotions.
  • Consulting Service updates, changes
  • Customer Support – Changes to courses booked / purchased & Review, discuss course exam results.

10. Outbound Links

Balance Global’s Website does contain links to other sites. These links Balance Global cannot be held responsible for in terms of the privacy policies operated by these sites or the content hosted on them. Other links are the result Balance Global arranging co-branding /affiliate arrangements with other companies. With the exception of co-branded services we make sure that all affiliate partnerships have privacy policies which are at least comparable with our own.

11. Contact Information

If you have any issues with correcting this information in our database or quires concerning this policy please email support@balance-global.com or call us in the UK on 02071484782. We endeavour to respond to all support requests within 24 hrs.

12. Policy Change

Balance Global reserves the right to change its privacy policies at anytime. When changes are made all site subscribers will be informed of these changes.

13. Legal Agreement

This site Privacy Policy forms part of a legal agreement between you and Balance Global.

<
Balance Global Facebook Balance Global Linkedin Balance Global Facebook

Balance Global. All rights reserved. Registered Office: Kingsmead Internet Investments Ltd t/a Balance Global 16 Garston Lane, Kenley, Surrey CR8 5BA Registered in England. 6954654.The company's main country of operation is the United Kingdom. ITIL/PRINCE2/PRINCE2 Agile/MSP is a registered trade mark of AXELOS Limited,used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. APMG-International Change Management is a trade mark of The APM Group Limited. The APMG-International Change Management and Swirl Device logo is a trade mark of The APM Group Limited.