What is ITIL®?
ITIL® is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services.
The ITIL® certification scheme provides a modular approach to the ITIL® framework, and is comprised of a series of qualifications focused on different aspects of ITIL® best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL® and the ability to focus their studies on key areas of interest.
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
Why consider an ITIL® Course?
ITIL® Foundation certification is now listed among the top 15 high paying certifications according to the salary survey conducted by Global Knowledge and Penton. According to various surveys, ITIL certified professionals can earn up to £90,000 per year whereas starting salary of an investment banker is £70,000.
If you are dedicated it is entirely possible to attain all the qualifications in this course in less than 1 week.
The course will prepare you for taking the official examinations.
People using Balance /SPOCE e-learning products consistently achieve higher scores at Foundation level when compared to alternative eLearning courses. This is not surprising when you bear in mind that Balance & SPOCE were one of the first ATO’s to be accrediated in the UK back in the 1990’s.
This course has been reviewed and accredited by PeopleCert an approved AXELOS examination institute.
Many eLearning PRINCE2® Courses are not formally accredited or approved by the PeopleCert, which means the courses are invariably not fit-for-purpose in terms of providing the study content necessary to pass the exams. Only accredited providers are allowed to use the appropriate AXELOS logo shown above.
Who should be interested in this course?
Anyone working within an IT environment, particularly:
- Those who require a basic understanding of the ITIL framework
- Those who need understanding of how ITIL can be used to enhance IT service management within an organization
- IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
However, the ITIL Foundation certification is open to and can benefit anyone who has an interest in the subject.
There are no prerequisites before you purchase this course.
Note: this option does not include the examinations.
This course is brought to you in partnership with SPOCE and as such will be hosted via SPOCE’s website. SPOCE is an APMG approved Training Organisation and like Balance Global was one of the first three APMG ATO’s to be approved back in the 1990s.