ITIL® Foundation e-Learning with exam

Interactive self paced eLearning course


    What is ITIL®?

    ITIL® is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services.

    The ITIL® certification scheme provides a modular approach to the ITIL® framework, and is comprised of a series of qualifications focused on different aspects of ITIL® best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL® and the ability to focus their studies on key areas of interest.

    The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

    Why consider an ITIL® Course?

    tick Increased Emplyment Opportunties & Better Salary Rewards

    ITIL® Foundation certification is now listed among the top 15 high paying certifications according to the salary survey conducted by Global Knowledge and Penton. According to various surveys, ITIL certified professionals can earn up to £90,000 per year whereas starting salary of an investment banker is £70,000.

    tick Get Qualified in less than 1 week

    If you are dedicated it is entirely possible to attain all the qualifications in this course in less than 1 week.

    The course will prepare you for taking the official examinations.

    tick Top Quartile Exam Results

    People using Balance /SPOCE e-learning products consistently achieve higher scores at Foundation level when compared to alternative eLearning courses. This is not surprising when you bear in mind that Balance & SPOCE were one of the first ATO’s to be accrediated in the UK back in the 1990’s.

    tick Course accredited, licensed and approved

    This course has been reviewed and accredited by PeopleCert an approved AXELOS examination institute.

    Many eLearning PRINCE2® Courses are not formally accredited or approved by the PeopleCert, which means the courses are invariably not fit-for-purpose in terms of providing the study content necessary to pass the exams. Only accredited providers are allowed to use the appropriate AXELOS logo shown above.

    itil PeopleCert

    Who should be interested in this course?

    Anyone working within an IT environment, particularly:

    • Those who require a basic understanding of the ITIL framework
    • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
    • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

    However, the ITIL Foundation certification is open to and can benefit anyone who has an interest in the subject.


    There are no prerequisites before you purchase this course.

    This course is brought to you in partnership with SPOCE and as such will be hosted via SPOCE’s website. SPOCE is an APMG approved Training Organisation and like Balance Global was one of the first three APMG ATO’s to be approved back in the 1990s.


    itil PeopleCert

    Course Modules:

    • Getting Started
    • Service Management as a Practice
    • Service Stategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Technology Considerations
    • Exam Preparation

    A common concern with eLearning is that you will be un-supported as a learner.  With our courses this is not so.  Not only will you be able to see questions asked by previous learners through subject forums, but you will be able to directly message support if you are stuck or don’t understand something.

    Furthermore, our courses use multi-media and have been carefully designed to cater for different learning styles, preferences and abilities:

    • Visual Learners – our courses are visually engaging, with many diagrams and images to illustrate and highlight key points
    • Auditory Learners – our courses contain clear audio, delivered by subject specialists rather than actors, which we find helps ensure that emphasis is placed on the most important aspects
    • Kinaesthetic Learners – our courses have many test questions and inter-active exercises embedded within them to aid those who learn best through practising what they have learnt
    • Course Accessibility – if you have a hearing impairment, or need to turn the audio off a full transcripts are available within our courses

    Some benefits of eLearning include:

    • Learning can occur at a time and place to suit you – around your work commitments and lifestyle
    • You can repeat the course units, exercises and tests as many times as you like, until you are confident
    • It is often cheaper than classroom courses, and there are no travel costs!
    • Associated exams can also be taken at home, on-line at a time to suit you using ProctorU service
    tickFoundation Exam
    • Multiple Choice 40 questions
    • 26 marks or more required to pass (out of 40 available marks) – 65%
    • Closed Book exam
    • 60 minutes duration
    • This exam texts how much of the theory you have retained and understand
    • No negative marking
    • Qualification valid for life
    tickAdvantages of Online Proctor Examinations
    • You choose how to take your exam – paper, web based or web proctored
    • You choose the language of your exam – up to 22 languages available
    • You get 24/7/365 customer support for any questions you may have
    • You get instant online provisional results
    • You can view, download and print your e-certificate once the official results are out
    • You receive your hard copy certificate promptly
    • Your employer, potential employer or recruitment agency can verify your certificate online
    tick Languages

    24 Languages supported

    tick Examination Methods & Bookings

    Do not sit the exams before you’re ready and feel confident. We recommend that you should only consider booking an official exam when you have achieved the following:-

    • Worked through all the course sections and units at least once
    • Completed the exam simulator tests and achieved a repeatable score of 65% / above.

    Don’t feel nervous about the exam process. Our comprehensive eLearning course covers the exam syllabus in full and we will also provide you with exam hints and tips. Furthermore, we (unlike many competitors) pay extra for the premium remote proctoring service. With this Proctoring service you will be personally guided through the on-line exam process rather than having your exam being recorded and watched by an invigilator later. This means there are fewer opportunities for your exam to be disqualified because of in-advertent mistakes with in the exam process itself.

    Purchasing this course with exam will automatically send you an email with voucher codes and links to use the codes to make your exam booking booking. The exam is run through our Examination Institute (PeopleCert) remote Proctor service. You can book your exam for a time and day of your choosing including weekends and evenings, but you need to give 10 days’ notice of when this is.

    Within 24 hours of booking your exam you will receive a confirmation email asking you to register on the PeopleCert’s (Exam Institute) website before for your exam takes place.

    Online Proctoring Explained

    Please download the following official PeopleCert Guide

    PeopleCert Proctoring Explained

    Special Dispensations

    There are some conditions (such as dyslexia) that qualify for extra time in the examinations. If you think you may qualify for extra time please let us know when you book your exam.
    Please note that you will need to provide documentary evidence of the condition to qualify for extra time and give us 20 days’ notice of your booking.

    Further help:

    This software has been made available over your network connection via your web browser. The design has been implemented in Adobe Flash and contains Adobe PDF files. Your system should have the following minimum specification:-

    • Windows7®, Vista® or XP®, MAC OSX or Linux Ubuntu
    • Broadband-grade connection (=>0.5MB/sec)
    • Web Browser IE7+, Firefox.

    The system should include the latest updates & service packs. The software is best viewed at 1024 x 768 or higher resolution, a soundcard with speakers or headphones is also recommended.

    For those concerned that their PC might not be suitable for running a Proctor exam may we recommend testing you equipment using the the PeopleCert Compatability Check

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    • £499.00 Excl VAT
    • 150 Days
    • 20 hours of learning
    • 9 modules
    • Interactive video presented lessons
    • Notes to support each lesson
    • Exam simulations
    • Interactive exercises to consolidate learning
    • Glossary and Syllabus included
    • Online support
    • Progress reports
    • Forums
    • 5 Months Access
    • Official Foundation Exam

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