Besides being associated primarily with the IT sector, the ITIL 4 certification is associated with service management which widens job opportunities outside this industry including industries like healthcare, higher education etc. Leading brands like
have already embraced ITIL; and, more brands are following the global trend.
If you are dedicated it is entirely possible to attain all the qualifications in this course in less than 1 week.
The course will prepare you for taking the foundation level examination.
Top Quartile Exam Results
Because all of our courses (e-learning & Classroom) are optimised to cater for different learning styles we consistently achieve some of the highest exam pass rates. For example our learners on their first attempt achieve a pass rate of 97%.
Unrivaled e-learning Software
Works on Android, Apple Tablets, Apple Mac and Windows PCs
Includes FREE tablet apps for free online /offline course revision
Numerous stimulating but simple to use drag and drop exercises embedded throughout all our courses.
Resource Library with templates and tools.
In-house Course Completion & Excellence awards.
Interactive Tutor Support from Accredited Course Tutors
Timed exam simulator, with 2 ‘mock’ foundation exams
100s of approved practice examination questions to embed knowledge
180 day access
Course accredited, licensed and approved
This course has been reviewed and accredited by the PeopleCert
Many e-learning ITIL® 4 Courses are not formally accredited or approved by the PeopleCert, which means the courses are invariably not “fit-for-purpose” in terms of providing the study content necessary to pass the exams. Only accredited providers are allowed to use the appropriate AXELOS logo shown above.
There are no prerequisites before you purchase this course.
Note: This option does include the official examination which must be booked within 180 days of purchase. Because this course has been officially approved (by PeopleCert /AXELOS) you are assured that it completely covers the official syllabus is covered.
This option does include the official foundation exam which must be booked within 180 days of purchase of this course.
The exam comprises 40 multiple choice questions
26 correct answers are required (66% passing score)
There is only one correct answer for each question
You get 60 minutes (and an additional 15 mins for non-native English speakers)
Question types include standard, list, missing word and negative
Advantages of Online Proctor Examinations
You choose the language of your exam – up to 22 languages available
You get 24/7/365 (Exam Institute) customer support for any questions you may have
You get instant online provisional results
You can view, download and print your e-certificate once the official results are out
Your employer, potential employer or recruitment agency can verify your certificate online
Examination Methods & Bookings
Do not sit the exam before you’re ready and feel confident. We recommend that you should only consider booking an official exam when you have achieved the following:-
Worked through all the course sections and units at least once
Completed the exam simulator tests and achieved a repeatable score of 75% / above.
Don’t feel nervous about the exam process. Our comprehensive eLearning course covers the exam syllabus in full and we will also provide you with exam hints and tips. Furthermore, we (unlike many competitors) pay extra for the premium remote proctoring service. With this Proctoring service you will be personally guided through the on-line exam process rather than having your exam being recorded and watched by an invigilator later. This means there are fewer opportunities for your exam to be disqualified because of inadvertent mistakes within the exam process itself.
Exam Voucher / Booking
You will be sent an email with a voucher code and a link to use the code to make your booking.
Approximately 1 working day after requesting your exam through our website you will receive a confirmation email asking you to register on the PeopleCert’s (Exam Institute) website before your exam takes place.
Please note that you need to redeem your voucher (book your exam) within the course expiry period of 180 days.
Online Proctoring Explained
Please download the following official PeopleCert Guide
There are some conditions (such as dyslexia) that qualify for extra time in the examinations. If you think you may qualify for extra time please let us know when you book your exam.
Please note that you will need to provide documentary evidence of the condition to qualify for extra time and give us 20 days’ notice of your booking.
This section is will assist you in determining if your computer / tablet and internet connection are compatible of running our online training courses (via our e-Learning platform) and get your final certification exam proctored through the PeopleCert Online Proctoring Service.
For those concerned that their PC might not be suitable for running a Proctor exam may we recommend testing you equipment using the the PeopleCert Compatability Check
Requirements for eLearning
Windows 7 or above
Mac OS X
Mac OS x 10.7 Lion or above
Apple Tablet (for App)
Ipad 3 or above
Android Tablet (for App)
1GB Internal RAM 1024 x 768 pixel resolution
2GB Internal RAM 1280 x 768 or above pixel resolution
Internet Download Speed
Internet Upload Speed
1280 X 768 resolution
1280 X 768 resolution and above
Viewing / Multimedia Player
HTML5 (standard default for most browsers
Adobe Flash Adobe Shockwave NOTE: If you have trouble with either of these we recommend you disable and let your system use the default HTML5
Additional Requirements for ProtorU Exams
640 x 480 resolution
1280 x 720
NOTE: When using tablets the best way to run our course App is to use the chrome browser as it has the richest support for our interaction gesture driven training videos.
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Please note, unfortunately, the owners of this website have had to instruct Herron Fisher to assist them with placing the company into Creditors’ Voluntary Liquidation and therefore Balance Global has now ceased to trade. For more information please contact Herron Fisher by email to Annette.Berlyn@herronfisher.co.uk If you are a current customer, your log-on Id and access to your eLearning will continue until January 2023 to enable you to finish your training course
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