ITIL® 4 Foundation e-learning with accredited exam Premium Bundle

Includes Official Foundation Exam, Take2 Exam Insurance, Revision Flashcards

0 STUDENTS ENROLLED

    What’s the Difference Between ITIL® v3 and ITIL® 4?

    • The ITIL v3 service life-cycle (a single fixed path) has been replaced by the (much more flexible) service value system (below) regarding how components work together to deliver services.

    • Recognition that value isn’t created by just one party.
    • Distinction between incidents (which affect users) and problems (which don’t yet)
    • Deployment (authorise/make READY for use) and release (make AVAILABLE for use /physical move) are combined into a single process.
    • Introduction of the term practice (previously referenced as processes). This encourages organisations to also consider roles, skills, people and resources.
    • Less “siloed” approach – more reflective of the modern world, which also takes account of 4th industrial revolution (AI/VR/ DevOps etc)

    Why consider our ITIL® 4 Foundation Course?

    tick Increased Employment Opportunities & Better Salary Rewards

    Besides being associated primarily with the IT sector, the ITIL 4 certification is associated with service management which widens job opportunities outside this industry including industries like healthcare, higher education etc. Leading brands like

    have already embraced ITIL; and, more brands are following the global trend.

    With ITIL 4 you can target jobs like :-

    • Technical support
    • IT service delivery analyst
    • Help desk engineer or support engineer
    • IT service delivery manager
    • Service desk manager
    • Incident/problem manager
    • Release manager
    • Service Architect

    Many of these roles attract significant salaries of up to 6 figures. Please see Totaljobs ITIL Salary Survey by location.

    tick Get Qualified in less than 1 week

    If you are dedicated it is entirely possible to attain all the qualifications in this course in less than 1 week.

    The course will prepare you for taking the foundation level examination.

    tick Top Quartile Exam Results

    Because all of our courses (eLearning & Classroom) are optimised to cater for different learning styles we consistently achieve some of the highest exam pass rates. For example, our learners on their first attempt achieve a pass rate of 97%.

    tick Unrivalled eLearning Software
    • Works on Android .Apple Tablets, Apple Mac and Windows PCs
    • Include FREE tablet apps for free online /offline course revision
    • Numerous stimulating but simple to us drag and drop exercises embedded throughout all our courses.
    • Resource Library with templates and tools.
    • In-house Course Completion & Excellence awards.
    • Interactive Tutor Support from Accredited Course Tutors
    • Timed exam simulator, with 2 ‘mock’ foundation exams
    • 100s of approved practice examination questions to embed knowledge
    • Glossary
    • 180 day access
    tick Course accredited, licensed and approved

    This course has been reviewed and accredited by the PeopleCert

    Many e-learning ITIL® 4 Courses are not formally accredited or approved by the PeopleCert, which means the courses are invariably not “fit-for-purpose” in terms of providing the study content necessary to pass the exams. Only accredited providers are allowed to use the appropriate AXELOS logo shown above.

    Prerequisites

    There are no prerequisites before you purchase this course.

    Note: This option does include the official examination which must be booked within 180 days of purchase.  Because this course has been officially approved (by PeopleCert /AXELOS) you are assured that it completely covers the official syllabus.

    This foundation course covers all of the official syllabus:-

    • Introducing ITIL® 4
    • Key Concepts of Service Management
    • The Four Dimensions
    • Introducing the Service Value System
    • Introducing the Seven Principles
    • Introducing the Interconnected Service Value Chain
    • Introducing ITIL Management Practices
    • Introducing Practices in Depth

    ITIL®4 is a recognised qualification for IT Service Management:

    • A “one-stop shop” triage for corporate It problems and services (broader than a traditional service desk)
    • Services are one of the main ways organizations create value & most services are IT enabled in some way

    Service Management is defined as: “a set of organisational capabilities for enabling value to customers in the form of services”.

    Value = perceived benefits / usefulness /importance of something.

    Within ITIL®4 there are:

    •  7 Principles (previously only introduced at v3 practitioner level)
    • 4 Dimensions of service management (diagram below) which encourages a more holistic approach to managing IT
    • 6 activities > combined/configured in many different ways.
    • 34 management practices (15 examined)

    ITIL®4 encourages organisations to think about maximising their relationships with other organisations in the service value chain to co-create value.

     

     

     

    This option does include the official ITIL 4 foundation exam and Take 2 Exam insurance :-

    tick Foundation Exam
    • The exam comprises 40 multiple choice questions
    • 26 correct answers are required (65% passing score)
    • There is only one correct answer for each question
    • You get 60 minutes (extra time for non-native English speakers)
    • Question types include standard, list, missing word and negative
    tick Advantages of Online Proctor Examinations
    • You choose how to take your exam – paper, web based or web proctored
    • You choose the language of your exam – up to 22 languages available
    • You get 24/7/365 customer support for any questions you may have
    • You get instant online provisional results
    • You can view, download and print your e-certificate once the official results are out
    • You receive your hard copy certificate promptly
    • Your employer, potential employer or recruitment agency can verify your certificate online
    tick Examination Methods & Bookings

    Do not sit the exam before you’re ready and feel confident. We recommend that you should only consider booking an official exam when you have achieved the following:-

    • Worked through all the course sections and units at least once
    • Completed the exam simulator tests and achieved a repeatable score of 55% / above.

    Don’t feel nervous about the exam process. Our comprehensive eLearning course covers the exam syllabus in full and we will also provide you with exam hints and tips. Furthermore, we (unlike many competitors) pay extra for the premium remote proctoring service. With this Proctoring service you will be personally guided through the on-line exam process rather than having your exam being recorded and watched by an invigilator later. This means there are fewer opportunities for your exam to be disqualified because of inadvertent mistakes with in the exam process itself.

    Exam Voucher / Booking
    If you upgrade and go on to purchase an exam you will be sent an email with a voucher code and a link to use the code to make your booking. The exam is run through our Examination Institute (PeopleCert) remote Proctor service. You can book your exam for a time and day of your choosing including weekends and evenings, but you need to give 10 days’ notice of when this is.

    Within 24 hours of booking your exam you will receive a confirmation email asking you to register on the PeopleCert’s (Exam Institute) website before for your exam takes place.

    Please note that you need to redeem your voucher (book your exam) within the course expiry period.

    Online Proctoring Explained

    Please download the following official PeopleCert Guide

    PeopleCert Proctoring Explained

    Special Dispensations

    There are some conditions (such as dyslexia) that qualify for extra time in the examinations. If you think you may qualify for extra time please let us know when you book your exam.
    Please note that you will need to provide documentary evidence of the condition to qualify for extra time and give us 20 days’ notice of your booking.

    Further help:

    The Take2 exam resit add-on option acts like a kind of ‘insurance’ against exam failure for all of their exams – any subject and any level of exam.  It provides people with an exam re-sit option at a much-reduced price, and will be available through Approved Training Organizations (ATO’s).

    To get it you do have to purchase your ‘Take 2 option’ before you sit an exam, and it provides you with the following:

    Peace of mind: future-proof’s your chances against any unexpected set-backs.

    Plenty of time to prepare: gives you another 6 months to prepare from the date of your initial exam before taking it for the second time.

    Affordable Solution: enables you to re-take an exam at an affordable rate without having to purchase it again at the full rate.

    Convenience: you schedule your re-sit when it best suits your schedule, and you can take it at your convenience – 24/7 through your OC using the remote proctored service.

    This section is will assist you in determining if your computer / tablet and internet connection are compatible of running our online training courses (via our e-Learning platform) and get your final certification exam proctored through the PeopleCert Online Proctoring Service.

    For those concerned that their PC might not be suitable for running a Proctor exam may we recommend testing you equipment using the the PeopleCert Compatability Check

     

     Requirements for eLearning Minimum
    Recommended
     PC Users  Windows XP  Windows 7 or above
     Mac Users  Mac OS X  Mac OS x 10.7 Lion  or above
     Apple Tablet (for App)  Ipad 3   Ipad 3 or above
     Android Tablet (for  App)  1GB Internal RAM  1024 x 768 pixel  resolution  2GB Internal RAM  1280 x 768 or above  pixel  resolution
     Internet Download Speed  0.768Mbps  1.5 Mbps
     Internet Upload Speed  0.348 Mbps  1.5 Mbps
     RAM  1024MB  2GB
     Screen Resolution  1280 X 768  resolution  1280 X 768  resolution and  above
    Browsers Mozilla Firefox
    Google Chrome
    Google Chrome
     Viewing / Multimedia Player  HTML5 (standard default for most browsers Adobe Flash Adobe Shockwave NOTE: If you have trouble with either of these we recommend you disable and let your system use the default HTML5
    Additional Requirements for ProtorU Exams Minimum Recommended
    Web Camera 640 x 480 resolution 1280 x 720
    Microphone Connectable Microphone Inbuilt microphone

     

    NOTE: When using tablets the best way to run our course App is to use the chrome browser as it has the richest support for our interaction gesture driven training videos.

    TAKE THIS COURSE
    • £600.00 Excl VAT
    • 84+ Multi Media Course Units
    • Numerous Drag & Drop Excercises
    • 300+ TEST QUESTON BANK
    • 2 MOCK EXAM SIMULATIONS
    • 7.5 + Hours of instructor lead eLearning
    • IN-HOUSE COURSE CERTIFICATION
    • No pre-requisites required
    • TUTOR SUPPORT
    • TABLET REVISION APP
    • RESOURCE LIBRARY & Glossary
    • Official ITIL4 Manual
    • Take2 EXAM INSURANCE
    • Exam Revision Flashcards
    • 180 DAY COURSE ACCESS
    • 180 DAY EXAM PASSPORT

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