FREE ITIL 4 Foundation Demo Course

FREE taster course

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    What’s the Difference Between ITIL® v3 and ITIL® 4?

    • The ITIL v3 service life-cycle (a single fixed path) has been replaced by the (much more flexible) service value system (below) regarding how components work together to deliver services.

    • Recognition that value isn’t created by just one party.
    • Distinction between incidents (which affect users) and problems (which don’t yet)
    • Deployment (authorise/make READY for use) and release (make AVAILABLE for use /physical move) are combined into a single process.
    • Introduction of the term practice (previously referenced as processes). This encourages organisations to also consider roles, skills, people and resources.
    • Less “siloed” approach – more reflective of the modern world, which also takes account of 4th industrial revolution (AI/VR/ DevOps etc)

    Why consider our ITIL® 4 Foundation Course?

    tick Increased Employment Opportunities & Better Salary Rewards

    Besides being associated primarily with the IT sector, the ITIL 4 certification is associated with service management which widens job opportunities outside this industry including industries like healthcare, higher education etc. Leading brands like

    have already embraced ITIL; and, more brands are following the global trend.

    With ITIL 4 you can target jobs like :-

    • Technical support
    • IT service delivery analyst
    • Help desk engineer or support engineer
    • IT service delivery manager
    • Service desk manager
    • Incident/problem manager
    • Release manager
    • Service Architect

    Many of these roles attract significant salaries of up to 6 figures. Please see Totaljobs ITIL Salary Survey by location.

    tick Get Qualified in less than 1 week

    If you are dedicated it is entirely possible to attain all the qualifications in this course in less than 1 week.

    The course will prepare you for taking the foundation level examination.

    tick Top Quartile Exam Results

    Because all of our courses (e-learning & Classroom) are optimised to cater for different learning styles we consistently achieve some of the highest exam pass rates. For example our learners on their first attempt achieve a pass rate of 97%.

    tick Unrivaled e-learning Software

    The full official ITIL 4 Foundation course contains:

    • Works on Android, Apple Tablets, Apple Mac and Windows PCs
    • Includes FREE tablet apps for free online /offline course revision
    • Numerous stimulating but simple to use drag and drop exercises embedded throughout all our courses.
    • Resource Library with templates and tools.
    • In-house Course Completion & Excellence awards.
    • Interactive Tutor Support from Accredited Course Tutors
    • Timed exam simulator, with 2 ‘mock’ foundation exams
    • Practice test questions to embed knowledge
    tick Course accredited, licensed and approved

    The official course has been reviewed and accredited by the Peoplecert

    Many e-learning ITIL® 4 Courses are not formally accredited or approved by the Peoplecert, which means the courses are invariably not “fit-for-purpose” in terms of providing the study content necessary to pass the exams. Only accredited providers are allowed to use the appropriate AXELOS logo shown above.

    Prerequisites

    There are no prerequisites before you purchase this course.

    Note: This is a demo course so the full course features are not available.

    Although this course is not the full course, only a demo, please see info regarding the full official foundation course structure as follows:

    • Introducing ITIL®  4
    • Key Concepts of Service Management
    • The Four Dimensions
    • Introducing the Service Value System
    • Introducing the Seven Principles
    • Introducing the Interconnected Service Value Chain
    • Introducing ITIL Management Practices
    • Introducing Practices in Depth

    ITIL®4 is a recognised qualification for IT Service Management:

    • A “one-stop shop” triage for corporate It problems and services (broader than a traditional service desk)
    • Services are one of the main ways organizations create value & most services are IT enabled in some way

    Service Management is defined as: “a set of organisational capabilities for enabling value to customers in the form of services”.

    Value = perceived benefits / usefulness /importance of something.

    Within ITIL®4 there are:

    •  7 Principles (previously only introduced at v3 practitioner level)
    • 4 Dimensions of service management (diagram below) which encourages a more holistic approach to managing IT
    • 6 activities > combined/configured in many different ways.
    • 34 management practices (15 examined)

    ITIL®4 encourages organisations to think about maximising their relationships with other organisations in the service value chain to co-create value.

     

    This section is will assist you in determining if your computer / tablet and internet connection are compatible of running our online training courses (via our e-Learning platform) and get your final certification exam proctored through ProctorU.

     

    Requirements for eLearning Minimum
    Recommended
    PC Users Windows XP Windows 7 or above
    Mac Users Mac OS X Mac OS x 10.7 Lion or above
    Apple Tablet (for App) Ipad 3 Ipad 3 or above
    Android Tablet (for App) 1GB Internal RAM 1024 x 768 pixel resolution 2GB Internal RAM 1280 x 768 or above pixel resolution
    Internet Download Speed 0.768Mbps 1.5 Mbps
    Internet Upload Speed 0.348 Mbps 1.5 Mbps
    RAM 1024MB 2GB
    Screen Resolution 1280 X 768 resolution 1280 X 768 resolution and above
    Browsers Mozilla Firefox
    Google Chrome
    Google Chrome
    Viewing / Multimedia Player HTML5 (standard default for most browsers Adobe Flash Adobe Shockwave NOTE: If you have trouble with either of these we recommend you disable and let your system use the default HTML5

    TAKE THIS COURSE
    • £0.00 Excl VAT
    • Taster Course Units
    • Exercises included
    • 3 days access

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