Change Management Practitioner e-learning

Change and the Individual:

• The link between learning & change
• Learning theory, styles and preferences
• Individual responses to change
• Motivation theories and effects
• Implications of personality types

Change and the Organisation:

• Understanding organisation cultures
• Models for change
• Emergent Change
• Leading Change, and vision statements
• Change rules

Communication and Stakeholder Engagement:

• 7 Principles of Stakeholder Engagement
• Communication and cognitive bias
• Barriers to effective communication
• Communication Channels
• Lean /Rich and push /pull communications
• Communication Strategy and Plans

Change Management Practice:

• Impact of Change
• Change readiness
• Building a change team
• Handling resistance to change
• Building and sustaining change momentum

A common concern with eLearning is that you will be unsupported as a learner.  With our courses this is not so.  Not only will you be able to see questions asked by previous learners through subject forums, but you will be able to directly message the trainer if you are stuck or don’t understand something.

Trainers will respond to your question(s) within 24 hours, but usually much quicker.

Furthermore, our courses use multi-media and have been carefully designed to cater for different learning styles, preferences and abilities:

• Visual Learners – our courses are visually engaging, with many diagrams and images to illustrate and highlight key points

• Auditory Learners – our courses contain clear audio, delivered by subject specialists rather than actors, which we find helps ensure that emphasis is placed on the most important aspects

• Kinaesthetic Learners – our courses have many test questions and inter-active exercises embedded within them to aid those who learn best through practicing what they have learnt

• Course Accessibility – if you have a hearing impairment, or need to turn the audio off, full transcripts are available within our courses

Some benefits of eLearning include:

• Learning can occur at a time and place to suit you – around your work commitments and lifestyle

• You can repeat the course units, exercises and tests as many times as you like, until you are confident

• It is often cheaper than classroom courses, and there are no travelling costs!

• Associated exams can also be taken at home, on-line at a time to suit you using ProctorU service

Although this option does not include any official Practitioner examination here is some information about the Foundation and Practitioner exams in case you wish to upgrade later.

Foundation & Practitioner Exams

Foundation Exam

• Multiple Choice 50 questions
• 25 marks or more required to pass (out of 50 available marks) – 50%
• Closed book exam
• The foundation exam is 40 minutes
• This exam tests how much of the theory you have retained and understand
• No negative marking
• This exam tests how much of the theory you have retained and understand
• Qualification valid for life

Practitioner Exam

• Objective Multiple Choice
• 40 marks or more required to pass (out of 80 available) – 50%
• Two-and-a-half hours (150 minutes) duration, no additional reading time
• Open book exam (The Effective Change Manager’s Handbook)
• This exam tests if you can tailor and apply the theories of Change Management to a given case study scenario
• No negative marking
• Qualification valid for 5 years

Examination Methods & Bookings

Elearning course examinations are conducted on your computer via a remote proctoring service.  Click here for detailed information about this service.

Exam Voucher / Booking

If you upgrade and go on to purchase an exam you will be sent an email with a voucher code and a link to use the code to make your booking.  The exam is run through our Examination Institute (APMG) remote ProctorU service.  You can  book your exam for a time and day of your choosing including weekends and evenings, but you need to give 10 days notice of when this is.  Within 24 hours of booking your exam you will receive a confirmation email asking you to resister on the APMG (Exam Institute) website before for your exam takes place.

Please note that you need to redeem your voucher (book your exam) within the expiry date of 180 days from date of purchase.

Special Dispensations

There are some conditions (such as dyslexia) that qualify for extra time in the examinations. If you think you may qualify for extra time please let us know when you book your exam.
Please note that you will need to provide documentary evidence of the condition to qualify for extra time and give us 20 days’ notice of your booking.

Exam Hints / Tips

Many people are understandably nervous when taking an exam.   We offer the ProctorU service because it is real-time remote proctoring which minimises the risk of administrative issues during the exam.  Furthermore, our courses are fully accredited and cover the appropriate syllabus.  We also have guidance providing you with detailed hints and tips regarding exam techniques.

Further help:

• Candidate Checklist
• Combating Exam Nerves
• Proctor U Cheating Discussion